David A. Douglass - Associate Consultant

David A. Douglass received his education in Business Administration at the University of Iowa with follow up study at Drake University.  Mr. Douglass joined JTM Associates in 1982 and specializes in developing and teaching in‑house telecommunications courses and in the implementation of telecommunications management systems.  Systems design for data gathering, systems analysis of organizational communications patterns, telephone traffic engineering, and human factors engineering are the primary consulting responsibilities of Mr. Douglass.

Mr. Douglass has written specifications for and implemented many telecommunications systems.  These include Lucent/AT&T/Avaya PBXs, Siemens/ROLM CBXs, and Northern Telecom PBX's, for regulated utilities, movie studios, universities and medical complexes.  One of the more complicated designs Mr. Douglass has completed consists of a system configured with two separate hospitals located on different sides of a city that are connected via a T‑Carrier system and use Electronic Tandem Network switching software for complete feature and station transparency.

Mr. Douglass has provided system design and implemented shared tenant PBX systems, one of which was the first truly shared tenant systems in the country.  Mr. Douglass oversees the operations, network management and expansion programs for several rapidly growing medical complexes.  In addition, Mr. Douglass has assisted in the development of multi‑site corporate telecommunications departments and in the engineering of a multi‑system communications network for a large studio/amusement park.

As an instructor for the American Telecommunications Institute, Mr. Douglass specializes in personnel management courses, operator and call center agent management/administration, and counselor course training program development.  Mr. Douglass is a member of the Society of Telecommunications Consultants.