Chip Bowden - Associate Consultant

Chip Bowden received his education from Westminster Choir College and Indiana University.  Prior to joining JTM Associates, Mr. Bowden worked for Northwest Airlines, and Pace Theatrical Group.  

Mr. Bowden specializes in developing and teaching custom tailored client courses in inbound call management, effective call screening and processing, telemarketing, and telephone etiquette.  He also teaches Telecommunications Administrator classes, Call Center Management courses, and Database Management classes for SQL languages such as Oracle.

In addition, Mr. Bowden also has considerable experience in the management and implementation of major cable, wire, and fiber optic systems.  He also has written specifications for and implemented many telecommunications systems and has implemented several Computer Telephone Integration (CTI) systems for Help Desks and major Call Centers.

As an instructor for the American Telecommunications Institute, Mr. Bowden specializes in operator and call center agent management/administration, course training program development, and CTI agent instruction.  Mr. Bowden is a member of the Society of Telecommunications Consultants.

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